Privacy Policy
Teleadmin Sdn. Bhd. [202501026158 (1627571-X)] (“Teleadmin”, “we”, “us”) is a company registered in Malaysia that provides medical administration and secretarial support to healthcare providers in Australia and New Zealand. This policy explains how we handle personal information.
What this policy covers
This policy covers two situations: information we collect through this website or when you contact us, and information we handle on behalf of our clients when we provide services to them.
Information we collect from you
- Details you give us through the enquiry form, by email or by phone, such as your name, practice name, email address, phone number, country and the content of your message.
- Business contact details of people who work for our clients and suppliers.
- Standard server logs kept by our hosting provider for security and reliability, such as IP address, browser type and the pages requested.
This website does not use advertising or analytics cookies. Please do not send us patient information through the website or by email enquiry.
How we use it
We use this information to respond to enquiries, prepare quotes, provide and manage our services, maintain our business records and meet our legal obligations. We do not sell personal information.
Patient information handled for our clients
When we provide services to a healthcare provider, our team may access patient information held in that provider’s systems. We do so only on the provider’s instructions and under a written services agreement with confidentiality and data-protection terms. The provider remains responsible for its patients’ information and we act as its service provider. We do not use patient information for our own purposes.
If you are a patient and have a question about your information, please contact your healthcare provider. We will help them respond.
Who we share information with
We share personal information only with service providers that host our website, email and business systems, with our professional advisers, and with authorities where the law requires it.
Where information is handled
We are based in Malaysia. Enquiries from Australia, New Zealand and elsewhere are received and stored in Malaysia and in data centres operated by our service providers, which may be in other countries. We take reasonable steps to make sure information is protected in line with this policy wherever it is handled.
Security
We protect personal information with access controls, multi-factor authentication, staff confidentiality obligations and privacy training. No system is completely secure, and if a data breach affects your information we will notify you and the relevant regulators as the law requires.
How long we keep it
We keep personal information only for as long as we need it for the purpose it was collected, or as the law requires, and then delete or de-identify it.
Your rights
You can ask us for access to the personal information we hold about you, ask us to correct it, or withdraw your consent to our using it. Contact us using the details below and we will respond within a reasonable time.
If you are not satisfied with our response, you can contact the Personal Data Protection Commissioner in Malaysia or the privacy regulator in your own country.
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
Contact
Privacy enquiries: admin@teleadmin.com.my
Teleadmin Sdn. Bhd., K03-3A-10, Tower 3, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor, Malaysia.