Services

Everything we can take off your desk

If a task is done at a desk, inside your practice systems, we can usually do it from ours. Pick the tasks you want covered; we follow your protocols and work in your software, not ours.

Tell us what you need How onboarding works

The full list

Six areas, one team

Most practices start with phones and appointments, then add more as trust builds. Nothing here is compulsory and the list is not exhaustive.

We do not give clinical advice, make clinical decisions or act outside the protocols you set.

Reception & phones

Calls answered in your practice’s name, by people who know your doctors, your sites and your booking rules.

  • Answering inbound calls during clinic hours
  • Booking, moving and cancelling appointments
  • Working the cancellation list to fill gaps
  • Taking messages and triaging them to your protocol
  • Returning patient calls and voicemails
  • Confirming new-patient details and paperwork
  • Overflow, lunch-break and leave cover for your reception
  • Following up after-hours messages first thing

Appointments & diary

Full lists, fewer gaps and no surprises on the day.

  • Doctor sessions, templates and appointment types
  • Appointment confirmations by phone, SMS or email
  • Recalls and reminders
  • Did-not-attend follow-up and rebooking
  • Waiting lists and priority bookings
  • Theatre and procedure list preparation
  • Pre-appointment paperwork sent and chased
  • Preparing tomorrow’s list: results, referrals and notes in place

Referrals & correspondence

Every referral, result and letter registered, filed and in front of the right person.

  • Registering incoming referrals and creating patient records
  • Entering and checking patient demographics
  • Checking referral validity and expiry dates
  • Scanning, naming and filing documents
  • Chasing missing results, reports and images
  • Sending letters and reports to referrers through your system
  • Managing the practice inbox and fax queue
  • Keeping referrer and specialist contact lists current

Billing & claims

The follow-up work that keeps revenue moving.

  • Raising invoices and receipts in your software
  • Batching and submitting claims
  • Following up rejections and resubmitting
  • Reconciling payments against invoices
  • Chasing outstanding accounts to your protocol
  • Preparing fee estimates for procedures
  • End-of-day and end-of-month reconciliation reports
  • Keeping fee schedules and item lists up to date

Secretarial & practice support

An extra pair of hands for the doctor and the practice manager.

  • Inbox and email management
  • Patient forms and pre-admission paperwork
  • Data entry, clean-up and record merges
  • Reports and audits from your practice software
  • Ordering consumables and stationery from your suppliers
  • Meeting, travel and conference bookings
  • Paperwork for new doctors joining the practice
  • Special projects when you need a pair of hands

Practice software administration

The housekeeping inside your system that nobody has time for.

  • Setting up users and reviewing who has access
  • Building and updating appointment types and templates
  • Maintaining letter and document templates
  • Data quality checks and duplicate clean-up
  • Regular reports for the practice manager
  • Documenting your workflows in a practice manual

Not sure what to hand over first?

Tell us where the pressure is. The discovery call is where we work out the first tasks together.

Book a discovery call About Teleadmin